Appointments

It is necessary to report to the reception desk on arrival to ensure that you are seen in turn. Please let staff know when booking an appointment if you require a longer consultation. During our busier periods we have scheduled emergency appointments that are held over until the day. These appointments are released at 8.30 am every morning. Although staff endeavour to provide patients with their usual GP, on occasion this may not be possible.

Home Visits & Telephone Access

Home visits are available to regular patients who are unable to attend the surgery. Phone messages will be taken by reception staff and passed on to the doctor. Your doctor will return your call if appropriate, or your call will be returned by a staff member at the doctors’ request. In the event of an emergency your call will be transferred to the doctor immediately.

Pathology & X-Ray Results

Wherever possible your test results will be given to you by your doctor. However if your doctor has asked you to phone for results please call BETWEEN 3.00-4.00 pm and ask to speak to the nurse.

Referral & Forms

Referrals outside of consultations will be done at the doctors’ discretion. Charges apply to ALL PATIENTS for these out of consultation services and are as follows:

Referral to Specialist/Allied Health $10.00 minimum
Completion of Forms $10.00 minimum
Faxing – $2.00 per page

Our doctors require minimum 24 hours notice for all the above items.

Urgent Access

There are times when patients require urgent access to a GP. Our practice has a system in place to anticipate such needs. The schedule incorporates set aside emergency appointments that are released at 8.30am every day. Patients are encouraged to call at that time to access these appointments.

After Hours Care

This practice provides 24 hour care for patients on a roster system shared with other Woolgoolga GPs. To reach the doctor on call please call 66540655 or for calls of an urgent nature contact the ambulance
on 000.

PLEASE NOTE: Fee for ALL PATIENTS for after hours visits is $140.00.

Your Rights

If you have a problem, relating to the standards of this practice, we would like to hear about it. Please write or ask to speak to our Practice Manager. However, if you wish to take the matter further and feel that you need to discuss it outside of the surgery you can contact :

Health Care Complaints Commission
Level 13 323 Castlereagh St, Sydney, 2000.

YOUR PERSONAL HEALTH INFORMATION IS SAFEGUARDED AND STORED SECURELY. CONFIDENTIALITY IS RESPECTED AT ALL TIMES. 

Fees

Standard Consultation  $70.00
for HCC/Pension Card Holders  $65.00

Long Consultation  $132.00
for HCC/Pension Card Holders  $125.00

Prolonged Consultation $167.00
for HCC/Pension Card Holders  $161.00

Please talk to our friendly reception staff, they will be happy to assist with any fee enquiries. NOTE: ALL FEES ARE PAYABLE AT THE TIME OF CONSULTATION.

Bulk Billing
All doctors at this practice bulk bill pensioners over 80 years and children aged 12 and under for surgery visits during normal surgery hours.

Prescriptions

To obtain a repeat prescription you are required to make a SCRIPT ONLY consultation with a doctor.
All patients will be bulk-billed for this service.

Continuity of Care

Patients need to be able to request their preferred GP when making an appointment or attending our practice, and as a result, reception staff make every endeavor to ensure that patients have the opportunity to request their preferred GP and accommodate this in the appointment schedule. This principle also applies to practices that employ general practice nurses and/or allied health professionals as part of the practice team. These areas are extremely important for continuity of patient care.  If patients are unable to obtain an appointment with the GP of their choice they will be advised of the availability of other GPs at this time.

Reminders & Recalls

Our practice is committed to preventative care. We may contact you by phone from time to time offering you preventative health service appropriate to your care. Please let staff know if you do not wish to be contacted in regard to these recalls.